Privacy Policy Overview
KrewsUp Technologies Private Limited operates the KrewsUp mobile application to connect event organizers with verified event staff through our secure digital platform.
This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Who Can Use KrewsUp
Event Organizers
- Event management companies
- Corporate companies organizing internal/external events
- Multinational corporations (MNCs) and large enterprises
- Small and Medium Enterprises (SMEs)
- Corporate event planners and HR departments
- Individual event organizers
- Wedding planners and organizers
- Government organizations and public sector units
- Educational institutions (universities, colleges, schools)
- Non-profit organizations and NGOs
- Hotels and hospitality businesses
- Must be 18 years or older to register
Event Staff (Gig Workers)
- Verified professionals seeking event work opportunities
- Freelancers in the event industry
- Part-time workers looking for flexible employment
- Must be 18 years or older and complete our KYC verification process
Eligibility Requirements
- Users must be at least 18 years of age
- Users must provide accurate and complete information during registration
- Event staff must successfully complete our verification process
- Users must comply with all applicable laws and regulations
What We Collect
- Full name and contact information (email address, phone number)
- Profile photograph
- Location data (city, state)
- Account credentials (username, password)
- Payment information (bank details, UPI ID, digital wallet information)
- Device information (device type, operating system, unique device identifiers)
- Company name and business details
- Company registration documents and GST details (for corporate clients)
- Authorized representative information
- Event history and preferences
- Corporate event requirements and specifications
- Budget and procurement policies
- Compliance and vendor management requirements
- Feedback and ratings provided to event staff
- Government-issued identification documents (for KYC verification)
- Professional qualifications and certifications
- Work experience and portfolio
- Skill sets and specializations
- Bank account details for payment processing
- Feedback and ratings received from event organizers
- Work availability and scheduling preferences
- Usage data (how you interact with our app)
- Location information (with your consent)
- Device information and identifiers
- Log data (IP address, browser type, pages visited)
- Analytics data to improve our services
- Social media platforms (if you choose to connect your accounts)
- Payment processors
- Identity verification services
- Background check providers (for enhanced verification)
How We Use Information
Service Delivery
- Connect event organizers with suitable verified event staff
- Process and manage event bookings and assignments
- Facilitate communication between organizers and staff
- Manage scheduling and attendance tracking
- Process payments and handle financial transactions
Account Management
- Create and maintain user accounts
- Verify user identity and conduct KYC processes
- Authenticate users and secure accounts
- Provide customer support and resolve disputes
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionalities
- Optimize matching algorithms between organizers and staff
- Conduct research and analytics for business insights
Communication
- Send transactional messages related to your bookings
- Provide important updates about our services
- Send promotional materials and offers (with your consent)
- Conduct surveys and feedback collection
- Notify you about policy changes
Legal and Safety
- Comply with legal obligations and regulatory requirements
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Resolve disputes and investigate complaints
Safety Measures
Technical Safeguards
- End-to-end encryption for sensitive data transmission
- Secure Socket Layer (SSL) technology for data protection
- Regular security audits and vulnerability assessments
- Multi-factor authentication for account access
- Secure data storage with encrypted databases
Operational Safeguards
- Limited access to personal data on a need-to-know basis
- Regular employee training on data protection
- Incident response procedures for security breaches
- Regular backup and disaster recovery processes
Physical Safeguards
- Secure data centers with restricted access
- Environmental controls and monitoring systems
- Proper disposal of physical media containing personal data
Verification and Trust
- Government ID verification for all event staff
- Background verification for enhanced security
- Skill assessment and certification validation
- Continuous monitoring and re-verification
Payment Security
- PCI DSS compliant payment processing
- Encrypted storage of payment information
- Secure payment gateways and fraud detection
- Regular transaction monitoring
Your Rights and Control
Account Management
- Access your personal information stored on our platform
- Update or correct inaccurate information
- Delete your account and associated data
- Download your data in a portable format
- Restrict processing of your personal information
Privacy Settings
- Visibility of your profile information
- Communication preferences and notifications
- Location sharing settings
- Data sharing with third-party services
Data Retention
- Account data: Deleted within 30 days of account closure
- Transaction records: Retained for 7 years for tax and legal compliance
- Communication logs: Retained for 2 years for dispute resolution
Consent Management
- Withdraw consent for data processing at any time
- Opt-out of marketing communications
- Disable location tracking
- Revoke permissions for third-party integrations
Exercising Your Rights
- Contact us through the provided channels
- Verify your identity for security purposes
- Specify the nature of your request
- We will respond within 30 days of receiving your request
Children's Privacy
KrewsUp does not knowingly collect personal information from children under 18 years of age. If we discover that we have collected personal information from a child under 18, we will delete such information immediately. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Contact Us
Primary: raghav@krewsup.com
Secondary: krewsup@gmail.com
Phone
+91 8296058467
Address
KrewsUp Technologies Private Limited
Bangalore, Karnataka, India
Legal Matters
legal@krewsup.com
CIN: U62011KA2024PTC183370
Data Protection Officer
For specific privacy-related inquiries, you may contact our Data Protection Officer at raghav@krewsup.com
Business Hours & Response Time
Monday to Friday: 9:00 AM to 6:00 PM IST
Saturday: 10:00 AM to 4:00 PM IST
Sunday: Closed
Response Time: Within 72 hours for privacy inquiries
Compliance & Legal
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page with a new "Last Updated" date
- Sending email notifications for significant changes to registered users
- Displaying in-app notifications for material changes
- Publishing announcements on our website (www.krewsup.com)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Service after any modifications to this Privacy Policy constitutes your acceptance of such changes.
Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of courts in Karnataka, India.
Compliance
- The Information Technology Act, 2000 (India)
- Digital Personal Data Protection Act, 2023 (India)
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Google Play Store Developer Policy
- Payment Card Industry Data Security Standard (PCI DSS)
- Reserve Bank of India (RBI) guidelines for digital payments
- Goods and Services Tax (GST) compliance requirements
International Data Transfers
If we transfer your personal information outside of India, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable laws and regulations.
About KrewsUp Technologies Private Limited
- Company Name: KrewsUp Technologies Private Limited
- Website: www.krewsup.com
- Date of Incorporation: January 11, 2024
- CIN: U62011KA2024PTC183370
- Directors: Sanjay Hari Raghava (65%), Ramachandra Sanjay (35%)
By using KrewsUp, you acknowledge that you have read, understood, and agree to this Privacy Policy.